Refund Policy

1. Cancelling a Service

You may request cancellation through the available account or support channel. Unless the order states otherwise, cancellation stops renewal and takes effect at the end of the current paid billing period. You remain responsible for charges incurred before cancellation.

Deleting a server, stopping a virtual machine, removing content, or ceasing use does not by itself cancel billing. You must complete the stated cancellation process.

2. When a refund may be provided

Subject to verification, we will provide a refund or billing correction where:

• the same charge was collected more than once;
• we charged an amount that does not match the accepted order;
• we cannot provision the ordered Service within a reasonable period and you choose not to accept an alternative;
• we terminate a prepaid Service for our convenience and not because of your breach, in which case an appropriate unused prepaid amount may be refunded; or
• a refund is required by applicable law.

If an order confirmation or promotion expressly includes a money-back period, the conditions stated in that written offer apply in addition to this Policy.

3. Charges that are normally non-refundable

Unless required by law or expressly stated otherwise at checkout, the following are normally non-refundable:

• used billing periods and partial periods remaining after voluntary cancellation;
• setup, migration, administration, recovery, or manual service fees already performed;
• third-party licence, domain, certificate, software, payment, or provider charges committed on your behalf;
• usage-based charges, bandwidth overages, additional IP addresses, and consumed resources;
• Services suspended or terminated for breach of the Terms or Acceptable Use Policy; and
• loss caused by customer configuration, credentials, software, content, or failure to maintain backups.

4. Refund requests

Submit a request to [email protected] as soon as reasonably possible after identifying the issue. Include the account email, invoice or transaction reference, affected Service, date and amount charged, and a concise explanation. Do not email passwords or full payment-card numbers.

We may request information reasonably needed to verify the account, payment, and basis for the request. A failure to provide sufficient information may delay or prevent review.

5. Approved refunds and credits

Approved refunds are normally returned to the original payment method. Processing time depends on the payment provider and financial institution and may take five to ten business days after approval. Where a refund to the original method is not reasonably possible, we may offer account credit or another lawful method agreed with you.

Service credits are not cash, are not transferable, and expire when stated in the credit notice. Applying for a refund does not automatically pause an active Service or future renewal; submit a separate cancellation request where needed.

6. Chargebacks and payment disputes

Please contact support before initiating a chargeback so that we can investigate promptly. A chargeback may result in account restriction while the payment dispute is reviewed. Nothing in this section prevents you from exercising rights available through your payment provider or applicable law.

7. Statutory rights

This Policy does not exclude, restrict, or modify a refund, cancellation, or consumer right that cannot lawfully be excluded. Where this Policy conflicts with a mandatory legal right, the mandatory right applies.

8. Policy updates

We may update this Policy for future orders. The version applicable to an order is the version in effect when the relevant charge or renewal was accepted, unless a later change is required by law or benefits you.